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Why is my gold purchase marked as failed after a successful payment?

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Sorry for the confusion, we understand your concern. This may happen due to a temporary partner-side issue. Don't worry, your money is safe with us. We're retrying from our end, and the status should update within 24–72 hours. You can tap Check Status to retry and refresh the status.

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Why is my gold purchase still pending even though the payment was successful? Why do I see gold purchases in my transaction history that I did not make? Why is my payment status showing as 'In Progress'? How long does it take for a payment status to update to 'Success' or 'Failed'?